1. Parties and scope
This Global Refund Policy applies to products and services operated by the applicable Emagenware entity. Depending on the application, website, store listing, invoice, order page, publisher account, project page, or service, that entity may be Emagenware Inc., Mwynhad Softworks LLC, or another Emagenware-controlled publisher identified for that product. In this policy, "Emagenware," "Company," "we," "us," and "our" mean the applicable entity.
This policy applies to direct purchases from us, digital downloads, games, mods, desktop software, web products, licenses, subscriptions, services, client work, internal tools, and other paid access unless a product page, storefront policy, invoice, signed agreement, or written contract says something different.
2. All sales are final after authorized payment
Unless required by law or expressly stated otherwise in writing, all purchases are final. If you intentionally authorized the payment, completed checkout, and we made the product, download, account access, license, subscription, service, or work available to you, we do not provide refunds.
This means we do not issue refunds because you changed your mind, bought the wrong item, stopped using the product, expected different features, did not read the product page, dislike the product after access was provided, or no longer need the product or service.
3. Digital products, downloads, and licenses
Digital products are treated as delivered when the download, key, account access, license, build, installer, repository access, hosted product, or other access method is made available to you. After delivery, the purchase is final.
We may try to help with technical issues, compatibility problems, installation issues, license access, or download problems, but support does not turn a completed digital sale into a refundable purchase.
4. Subscriptions and renewals
Subscription payments and renewals are final once charged unless the product page, order page, platform, or written agreement says otherwise. Canceling a subscription stops future renewals; it does not automatically refund the current billing period.
5. Services, client work, and custom work
Payments for services, client systems, internal tooling, custom work, deposits, retainers, milestones, setup fees, consulting, implementation, or development work are final once paid unless a written agreement says otherwise. We may pause, revise, continue, or deliver work according to the applicable statement of work, invoice, contract, or written project terms.
6. Third-party storefront purchases
If you purchased through a third-party storefront, marketplace, payment processor, app store, game store, mod host, or platform, that platform's refund rules and support process apply first. We may not be able to issue a refund directly for purchases we did not process ourselves.
7. Limited exceptions
We may issue a refund, credit, replacement, or correction when required by law, when we expressly agree in writing, or when we confirm a genuine billing or delivery problem. Examples include an unauthorized or fraudulent payment, a duplicate charge, an incorrect amount charged, a charge after a properly completed cancellation, or a case where we cannot provide the purchased access after a reasonable chance to fix the issue.
Choosing to issue a refund, credit, replacement, or correction in one situation does not mean we are required to do so in any other situation.
8. How to contact us about a billing issue
If you believe a charge was unauthorized, duplicated, incorrect, or not delivered, contact us at hello@emagenware.com. Include the order email, product or service name, purchase date, payment platform, order ID or invoice number, and a clear description of the issue.
We may ask for reasonable information to verify the transaction. We are not responsible for delays caused by missing order details, third-party platform limits, payment processor rules, or incorrect contact information.
9. Chargebacks and payment disputes
If there is a billing issue, contact us first so we can review it. Filing a false or abusive chargeback, payment dispute, or fraud claim may result in suspension or termination of access, cancellation of licenses, refusal of future service, and collection of amounts owed where allowed by law.
10. Free downloads
Free downloads, free mods, open source releases, demos, public builds, and no-cost tools do not have a refund process because no purchase was made. Bug reports and compatibility issues can still be sent to us.
11. Legal rights
Nothing in this policy limits any refund, cancellation, warranty, or consumer right that cannot be waived under applicable law. Where local law gives you a non-waivable right, that law controls.